Customer stories

Thanks for the fantastic effort in ensuring the medal board was ready and delivered on time for one our members farewell from the RAAF after 26 years service. Your professionalism, craftsmanship and communication were of the highest standard, I’m glad to of found such a trustworthy business for such an important area of military service, honours and awards.

Good morning from a grey and foggy England. The medal ribbons I have ordered from you have arrived safely and are now being added to my medals and uniforms. Thank you for the excellent service – friendly, swift and efficient. Well done the Aussies!

I had a excellent experience. I thought their customer service was excellent due to their prompt replies at all stages and due to their use of pictures to aid in the production of our custom challenge coins. The craftsmanship and precision that was shown during the production process to illustrate a detailed clan crest was high quality. I am very happy with the final product and would definitely use them again.

Gongs = brilliant! Outstanding customer service – email responses were timely, clear and succinct. The turn-around time was less than 1 week from initial query to delivery (from the other side of the country) and the end product was beautifully crafted, quality name plates. Faultless attention to detail – the design of the product (desk nameplates x2) was double checked, including confirmation of layout, spelling and font prior to manufacture. Photographs of the finished product were emailed before they were posted. Thanks! Your name plates arrived in plenty of time for the presentation, were very well received and are the envy of the office. It is entirely possible we’ll be sending more business your way in the future.

What fantastic service! I have had excellent communication from the ‘Heritage’ staff who were all very helpful. I had 9 medals re-ribboned and court mounted and they look fantastic. You truly are “Medal Magicians”. I will thoroughly recommend your service to all of my old ‘oppo’s’. No hesitation with dealing with your great company over the internet. Once again, thank yuo very much. (Ex R.N and WAPol)

You have done it again. I received my stepson’s medals today, and as usual the job was nothing short of superb. You have have mounted 3 generations of my family’s medals, and now 2 generations of my partners, and the work is consistently perfect. I can thoroughly recommend heritage to anyone. I will go nowhere else now, I have tried others and found them to be less friendly, less efficient, and less neat with their workmanship. You = honesty, integrity and efficiency in my experience. These guys and gals are the best in the business.