Need a hand today?
Our service team is always here to assist.

With the large volume of items we ship daily, it normally takes between 3-5 working days before an order leaves the warehouse. 

Once your order leaves us – just like when you ship something – it’s out of our hands.

With looming major commemorative events like ANZAC Day, Viet Nam Veterans Day, Remembrance Day and Christmas, shipping delays will inevitably occur.

Custom and personalised items may take an additional 7-10 working days. Items that are custom-designed and manufactured from scratch, like challenge coins take from 15-21 working days from the date of final art approval. 

There are special circumstances in which we will try to expedite your order. When you’re asking for special shipping, like overnight, or courier tracked delivery, please keep in mind these are methods of shipping only and do not include weekend delivery. Orders will still require 3-5 working days to process.

Please note: Expedited shipping methods, like all delivery methods work in business days only and do not include weekend delivery. Any items backordered will be shipped best way possible. 

It depends on your choice of carrier. Within Australia we use Sendle  for standard tracked courier deliveries. Usually Sendle is less than $10 across the country for a rack of medals. For Express, we use Australia Post satchels, usually $18.50. Internationally we use Australia Post International Air which including signature delivery at an average $33.00.

Direct bank deposit is our preferred option as its saves both of us the burden of additional costs. You can also pay via secured MasterCard or Visa card, or if you prefer, through PayPal (with or without a PayPal account).

Just log into your account dashboard – here – and check the status of your orders anytime, 24×7.

We ship fast. The majority of orders for non-personalised or customised items are despatched from our warehouse within 3-5 business days, subject to stock availability.

Items that are personalised, like mounted medal racks, engraving and customised items like badges, plaques and drinkware, orders are usually despatched within 3-7 working days subject to stock availability.

If you’re sending your medals to us for mounting or remounting, please do so using a trackable service like Australia Post’s Signature Delivery. When returning your medals to you, we’ll also use a tracked service and your delivery will need to be signed for.

Please consider using a business address or a PO Box for safe delivery.

Be aware though, that deliveries during the pandemic are aways slower than expected. Order early, and keep an eye on tracking.

Email us, as quickly as you can. Send the correct address, quoting the order number or invoice number you receive via email to cr**@go***.au – if it hasn’t been shipped, we can change it. If it has been shipped, there’s nothing we can do.

When your order is placed, we receive a notification via our website and email that the order has been lodged. It is then checked against stock levels and if the item/s are in stock they are checked, picked, and prepared for shipment. With the large volume of items we ship daily, it normally takes between 3-5 working days before an order leaves the warehouse.

With looming major commemorative events like ANZAC Day, Viet Nam Veterans Day, Remembrance Day and Christmas, shipping delays will inevitably occur.
Custom and personalised items may take an additional 7-10 working days. Items that are custom-designed and manufactured from scratch, like challenge coins take from 15-21 working days from the date of final art approval.

There are special circumstances in which we will try to expedite your order. When you’re asking for special shipping, like overnight, or courier tracked delivery, please keep in mind these are methods of shipping only and do not include weekend delivery. Orders will still require 3-5 working days to process.

Please note: Expedited shipping methods, like all delivery methods work in business days only and do not include weekend delivery. Any items backordered will be shipped best way possible.

Yes. You’ll receive email confirmation of not only your order, but every step of the process along the way to despatch, so keep an eye out for those updates.

You will also receive via email, a PDF copy of your tax invoice.

Your orders and tax invoices are always available in your account dashboard for as long as your account remains active.